Privacy Policy
Safe Homes Gas Solutions Ltd
Last updated: 14 July 2025
safehomesgas.co.uk
1. Who We Are
Safe Homes Gas Solutions Ltd is a Gas Safe registered gas engineering business based in Allenton, Derby, providing boiler, gas, heating and plumbing services across Derby, Nottingham and the East Midlands.
Gas Safe Registration No: 944329 | Email: sales@safehomesgas.co.uk | Phone: 07429 251926
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit safehomesgas.co.uk, contact us or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
3. What Personal Data We Collect
We may collect:
- Name, phone number, email address and postal address or postcode
- Details of the service you are requesting
- Property details relevant to the job (e.g. boiler make or model)
- Payment information (processed securely — we do not store card details)
- Communications sent to us by phone, email, WhatsApp or contact form
- Technical data such as IP address and browser type, collected automatically via cookies
4. How We Collect Your Data
- When you submit an enquiry or contact form on our website
- When you call, email or message us directly
- When you book or receive a service
- When you make a payment
- Automatically when you visit our website via cookies and analytics
5. How We Use Your Data
- To respond to enquiries and provide quotes
- To arrange and carry out gas, heating and plumbing services
- To process payments and issue invoices
- To send appointment reminders or service follow-ups
- To send annual renewal reminders (e.g. CP12 certificates) where you have consented
- To comply with Gas Safe registration and legal obligations
- To improve our website using anonymised analytics
6. Legal Basis for Processing
- Contract: to fulfil or prepare a contract with you
- Legitimate interests: to operate our business and provide our services
- Legal obligation: to comply with Gas Safe and other regulatory duties
- Consent: where you have given specific consent such as for marketing or reminders
7. Who We Share Your Data With
We do not sell your data. We may share it with:
- Gas Safe Register: as required by our registration
- Payment processors (e.g. Klarna): to process payments securely
- IT and website service providers who help us operate our systems
- Legal or regulatory authorities if required by law
8. How Long We Keep Your Data
- Enquiry records: up to 12 months if no service was carried out
- Customer and job records: up to 6 years (HMRC requirements)
- Gas safety certificate records: up to 2 years (Gas Safe regulations)
- Payment records: up to 7 years
Data is securely deleted or anonymised after these periods.
9. Your Rights
Under UK GDPR you have the right to: access your data; correct inaccurate data; request deletion; restrict or object to processing; data portability; and withdraw consent at any time. Contact us at sales@safehomesgas.co.uk to exercise any right. We will respond within 30 days.
10. Cookies
We use essential cookies (required for the site to work) and analytics cookies (to understand how visitors use our site, using anonymised data). You can manage cookies via your browser settings.
11. Security
We take reasonable steps to protect your data using secure HTTPS encryption and appropriate security measures. No online transmission is completely secure and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on our website.
13. Complaints
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
14. Contact Us
Safe Homes Gas Solutions Ltd
66 Lord Street, Allenton, Derby
Email: sales@safehomesgas.co.uk
Phone: 07429 251926
Website: safehomesgas.co.uk